Johnson Industries Ltd. Restocking Policy
Overview
Johnson Industries is committed to providing quality industrial brake components to our customers. This restock policy outlines the terms and conditions regarding refunds for our products. It is important for customers to review and understand this policy before making a purchase.
1. Custom Products
1.1 Restock Policy
No Refunds: Custom products, defined as products that are specially designed or altered to meet the unique specifications of a customer’s order, are non-refundable. Once an order for a custom product is placed, it cannot be cancelled or refunded.
1.2 Alterations
No Refunds for Altered Products: If a custom product has been altered or used in any way, Johnson Industries is not obligated to provide a refund for that order. Alterations or usage include any modifications or wear made by the customer or a third party that deviate from the original specifications as new agreed upon during the ordering process.
2. Standard Products
2.1 Refund Period
Up to One Month: Standard products, which are manufactured and not altered to meet specific customer requirements, are eligible for a refund within one month (30 days) from the date of purchase, a 20% order value restocking charge will apply.
2.2 Conditions for Refund
Product Condition: To be eligible for a refund, the standard product must be in its original condition, unused, and accompanied by the original packaging.
2.3 Alterations
No Refunds for Altered Products: If a standard product has been altered or used in any way, Johnson Industries is not obligated to provide a refund for that order. Alterations or usage include any modifications made by the customer or a third party that deviate from the as new original specifications.
3. International Orders
3.1 Legal Implications
Policy Alterations: Johnson Industries reserves the right to alter its restock policy based on legal implications or requirements in different international jurisdictions. In cases where local laws or regulations impose specific restocking conditions, the policy may be adjusted to comply with those legal requirements.
4. Communication and Inquiries
4.1 Customer Communication: Johnson Industries will communicate its restock policy clearly during the ordering process by providing a URL to this document.
4.2 Customer Inquiries: Customers with questions or concerns about the restock policy are encouraged to contact our sales department at [email protected] for clarification, or contact our head office at +1 604 940 4555.
5. Review and Modification
5.1 Policy Review: This restocking policy will be periodically reviewed to ensure its alignment with company practices and any changes in applicable laws.
5.2 Modification: Johnson Industries reserves the right to modify this policy at any time. The most current version will be posted on our website.
By making a purchase from Johnson Industries, customers agree to abide by the terms and conditions outlined in this refund policy.
This refund policy is subject to change without notice. Please check the policy on our website for the most up-to-date information.